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Privacy Policy

Privacy Policy

Last updated: November 20, 2025

Softlockmart operates the https://www.softlockmart.com/ website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

A. Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address (for order updates and marketing, if subscribed)
  • First name and last name
  • Shipping Address and Billing Address
  • Phone number

B. Payment Data We do not store full credit card details. Payment transactions are processed by secure third-party payment processors. We only retain records of the transaction necessary for accounting and refund processing (e.g., transaction ID, last four digits of the card).

C. Usage Data We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. Use of Data (Discretion Guaranteed)

Softlockmart uses the collected data for various purposes:

  • To provide and maintain the Service.
  • To process and fulfill your orders and manage payment and delivery.
  • To notify you about changes to our Service.
  • To provide customer support and respond to inquiries.
  • To monitor the usage of the Service.
  • To detect, prevent, and address technical issues.
  • To ensure discretion and privacy in all communications and packaging.

3. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

4. Security of Data

The security of your data is important to us, and we are committed to maintaining a high level of discretion. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We employ standard security measures to protect your information.

5. Disclosure of Data (Anonymity)

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., a court order).
  • Protect and defend the rights or property of Softlockmart.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.

We will never sell, trade, or transfer your personally identifiable purchase history to outside parties for marketing purposes.

6. Your Data Protection Rights

Depending on your location, you may have the right to access, update, or request deletion of the Personal Data we hold about you. You can do this by contacting us directly.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: Email: musavvir23@gmail.com

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